Refund and Returns Policy

Last updated: August 31, 2026

At AleesMart, we want you to have a satisfactory shopping experience. If you need to return a product, please review the following policy carefully.

1. Return Period

We accept eligible return requests within 7 days from the date the package is received.

If more than 7 days have passed since delivery, we generally cannot accept a return or provide a refund.

2. Return Eligibility

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Not show signs of use, alteration, or damage caused after delivery.

• Be returned with its original packaging, accessories, tags, manuals, and other items supplied with the product, where applicable.

• Be securely packaged to prevent damage during return shipping.

• Be returned within the applicable 7-day return period.

Some products may have additional return restrictions because of their nature. Products specifically marked as non-returnable, final sale, or clearance may not be eligible for return.

3. Damaged, Defective, Incorrect, or Incomplete Orders

If you receive a product that is:

• Damaged,

• Defective,

• Incorrect,

• Incomplete, or

• Different from what you ordered,

you must contact AleesMart within 7 days of receiving the package.

Unboxing Video Requirement

For damaged, defective, incorrect, or incomplete orders, a continuous unboxing video is required to support your claim.

The video should clearly show:

1. The sealed package before opening.

2. The shipping label or order information.

3. The opening of the package.

4. The product and its condition immediately after opening.

5. Any damage, missing items, or incorrect product received.

Claims without a suitable unboxing video may not be eligible for a replacement or refund.

We may also request photographs, order information, or other evidence to verify the issue.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within 7 days of receiving the package, provided the product meets all return conditions.

The product must be unused, undamaged, complete, and in its original packaging.

The customer is generally responsible for the return shipping cost for change-of-mind returns.

5. How to Request a Return

To request a return, contact AleesMart customer support within the applicable 7-day return period.

Please provide:

• Your order number.

• Your name and contact details.

• The product you want to return.

• The reason for the return.

• An unboxing video for damaged, defective, incorrect, or incomplete orders, where applicable.

• Photographs or any other information requested by our support team.

Our team will review your request and provide return instructions if the request is approved.

Please do not send any product back without receiving return instructions from AleesMart.

6. Return Shipping Costs

For approved change-of-mind returns, the customer is generally responsible for the return shipping cost.

If the return is due to an error by AleesMart, such as an incorrect product being sent, or an eligible damaged, defective, or incomplete order, we will review the case and determine the appropriate return shipping arrangement.

7. Inspection of Returned Products

Once we receive a returned product, we will inspect it to confirm that it meets the requirements of this policy.

A return may be refused if the product:

• Has been used or damaged after delivery.

• Is missing original components or accessories.

• Is not in an acceptable return condition.

• Was returned after the applicable 7-day period.

• Does not meet the conditions stated in this policy or on the relevant product page.

8. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Unless otherwise stated:

• The refund will cover the eligible value of the returned product.

• Original shipping charges may not be refundable for change-of-mind returns.

• Return shipping charges will be handled according to the circumstances of the return.

• Refund processing time may vary depending on the original payment method and payment provider.

The time required for the refund to appear in your account may also depend on your bank or payment provider.

9. Replacements

For an eligible damaged, defective, incorrect, or incomplete order, AleesMart may, depending on the circumstances and product availability, provide:

• A replacement product,

• A refund, or

• Another suitable resolution.

The final resolution will depend on the nature of the issue, available stock, and the information provided with the claim.

10. Exchanges

We do not generally process direct product exchanges.

If you require a different product, variation, size, or model, you may need to return the original eligible product and place a new order.

Any return must comply with this policy.

11. Non-Returnable Products

Unless otherwise stated on the relevant product page, certain products may not be eligible for return, including:

• Products specifically marked as non-returnable or final sale.

• Products that have been used, altered, or damaged after delivery.

• Products that cannot reasonably be returned because of hygiene or product-specific restrictions.

• Digital or downloadable products, where applicable.

Additional product-specific return conditions may be mentioned on the product page.

12. Return and Refund Exceptions

A return or refund may be refused where:

• The request is submitted after 7 days from delivery.

• The product has been used, altered, or damaged after delivery.

• Required components, accessories, or packaging are missing.

• The product does not meet the eligibility requirements.

• A required unboxing video is not provided for a damaged, defective, incorrect, or incomplete order.

• The product is specifically excluded from returns under this policy or its product listing.

13. Contact Us

For return, replacement, or refund requests, please contact AleesMart using the information below.

Alees Mart
Islamabad, 44000, Pakistan
Email: aleesmartltd@gmail.com
Website: https://aleesmart.store/

Please include your order number in all return and refund communications.