Shipping Policy

Last updated: August 31, 2026

At AleesMart, we are committed to providing a reliable and convenient delivery experience for our customers across Pakistan. Please review the following shipping information before placing your order.

1. Delivery Area

AleesMart currently delivers orders within Pakistan.

Delivery availability may vary depending on the destination and courier service.

2. Order Processing

Once your order has been successfully placed, our team will begin preparing it for dispatch.

Orders are generally processed within 24 to 48 hours.

Processing time may take longer during sales, promotional periods, public holidays, or due to circumstances beyond our reasonable control.

3. Shipping Method

For most orders, we use standard courier delivery through reliable third-party courier services.

The courier and shipping method may vary depending on the customer's location, product type, package size, weight, and availability.

Available shipping options and applicable delivery charges, where applicable, will be shown during checkout.

4. Estimated Delivery Time

Our standard delivery generally takes approximately 2 to 3 working days after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary due to:

• Customer location.

• Courier operations.

• Weather conditions.

• Public holidays.

• High order volumes.

• Road closures or transportation disruptions.

• Other circumstances beyond our reasonable control.

Remote or less-accessible areas may require additional delivery time.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number through email, SMS, WhatsApp, your customer account, or another available communication method.

Tracking information may take up to 48 hours to appear or update in the courier's system.

Not all shipments may have real-time tracking available.

6. Shipping Address

Customers are responsible for providing a complete and accurate delivery address and valid contact number when placing an order.

Please carefully check your information before submitting your order.

AleesMart is not responsible for delays, failed deliveries, or additional delivery attempts resulting from incorrect, incomplete, or outdated information provided by the customer.

If you need to correct your delivery information after placing an order, contact us as soon as possible. We will try to assist, but changes may not be possible after an order has been dispatched.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur because of circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact us so that we can check the shipment status with the relevant courier.

A delivery delay does not automatically qualify for a refund or cancellation unless otherwise required by applicable law or agreed by AleesMart.

8. Lost or Undelivered Packages

If your package appears to be lost in transit or cannot be delivered, please contact AleesMart customer support.

We may contact the courier and initiate an investigation.

Depending on the circumstances and the outcome of the courier investigation, AleesMart may provide a replacement, refund, or another appropriate resolution.

If a package is returned to us because the customer provided an incorrect address, was unavailable to receive the package, refused delivery, or failed to respond to the courier's delivery attempts, additional charges or other conditions may apply to any subsequent delivery.

9. Delivery Confirmation

An order may be considered delivered when the courier records the shipment as delivered to the provided address or recipient.

Customers should check the package and product condition promptly after receiving the order.

For damaged, defective, incorrect, or incomplete orders, please refer to our Refund and Returns Policy, including the requirement for an unboxing video.

10. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact us using the information below.

Alees Mart
Islamabad, 44000, Pakistan
Email: aleesmartltd@gmail.com
Website: https://aleesmart.store/